General Returns Policy
If an item is faulty please let us know and we will arrange to have it replaced, however, we do not offer returns for change of mind. So, please make sure you have checked the item details fully, including all measurements, or contact us to clarify something prior to purchase.
If you’re not happy with your purchase you may return the item at your own cost within 2 days of receiving your order and we will issue you a store credit. Returned items must be in its original packaging and in original condition in order to receive a store credit. If you would like to return your items, please email us prior to returning at email@example.com and we will give you instructions on how to return the item.
Unfortunately, no exchanges or returns are offered for sale items or back-ordered items.
We reserve the right to refuse any returned items that have been damaged after they are received by you, or if they are not in new condition and original packaging. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or credit. We strongly suggest you send your returns using a traceable method.
Please note that we take great care in packaging and items rarely arrive damaged. But if any of your items do arrive damaged please contact us within 24 hours of receiving your order and we will (at our discretion) either refund your purchase price or send you replacement items.
We ask that you take a quick picture of the damaged item and email to us at firstname.lastname@example.org. This way we can make every effort to prevent it happening again.
If a package is returned to us marked undeliverable, we will contact you to organise re-delivery at your own cost. Deliveries cannot be made to PO Boxes.
Warranty & Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Care & Maintenance
Prolonged exposure to the elements will affect outdoor furniture.
Kept under covered or protected, shaded areas such as alfresco, pergolas or awnings will maximize the life of the product.
We recommend you regularly clean outdoor furniture and cushions and cover if it is to be left outside in the elements if you do not have a shaded area when not in use.
Make sure the furniture and cushions are completely dry before covering or storing away.
Contact us at firstname.lastname@example.org for all questions related to shipping, returns & care.